hello once again everyone monkiedude22 here for another set of troubleshooting steps to try your disk will not install on your xbox one console or if you're seeing the insult stop error if you
How To Fix A Scratched Xbox Game, haven't seen my first video in troubleshooting steps please stop watching this video now view that one first before trying these steps is this
video is pretty much assuming that you've already tried the steps in my previous video which resolve the problem a lot quicker this video's more along the lines of like a last resort troubleshooting and some creative ways that people have solved this issue i'm going to go ahead and put an annotation on the video right
here with the previous video if you haven't seen it already so now that we have that out of the way let's take a look at a couple of other options you might want to try before attempting to return or exchange the disk or get your console service to microsoft first let's go ahead and clean the disk using a soft microfiber cloth you want to take the
disc and by holding it by the edges wipe slowly from the inside to the outside it's very important not to wipe in a circular motion like this you want to always go from the inner core to the outer core because the laser will read in a circle and if you are to live in a circular format and leave any kind of scratches or abrasions on the disk that
could affect the performance of the disc and sometimes it's just a fingerprint or a small smudge might make the disc unreadable so by just gently wiping from the inner to the outer sometimes you can remove those fingerprints or smudges and it cannot resolve the issue for you so what you've gone ahead and clean the disk go ahead and try the disc again
using the installation offline method in my previous video to see if that helps now for the next solution try to install the game on another xbox one console now i know this isn't exactly ideal for most people but it might be possible for you and if you're able to successfully install the game on another console then you'll know the issue is likely with
your console if the disc doesn't work on the other console you know the issue is likely with the disk but what if you can install the game on the other console and getting your console service isn't possible right now well thanks to the xbox one allowing for external hard drives you can actually copy the installation from the working
console to your console and use the disc to see if the game will allow you to continue the update this is a fun little work around that well it takes a little bit of effort has worked for some folks so it's definitely worth trying another thing you might want to look into is the xbox one game disc
exchange service now keep this in mind first you must be able to provide the following information to the xbox support agent your email address your original purchase receipt your xbox gamertag your xbox one console id and you can only use this option with a microsoft published game such as halo gears of war and forza horizon just to name
a few this will also only work if you're within the 90 days of purchase and you've already passed the return or exchange periods with the retailer if you meet those requirements and are located within a region where xbox one consoles are sold at authorized retailers you want to contact the xbox
support via the live chat or the phone team to explore this option i'll have a link in the description with more information on this program as well as a contact link to xbox support if you have a disc that's not published by microsoft i'd recommend reaching out to the publisher to the game just to see if they have any sort of replacement
program as well every company is a little bit different so it's worth looking into if you've only recently purchased the game well i hope these steps are helpful in getting your game installed on the console so you can get back into the fight or race for the checkered flag i want to thank everyone for taking a
look at this video please drop a like if it was helpful and consider subscribing to my channel for more xbox tips and other video game related content please also consider supporting this channel by becoming a patron on patreon or donate on my channels homepage so i can spend more time creating help videos like this as well as up the production value on
these videos to make them more pleasing as well i'll have all of that information in the description as well thanks again for watching everyone i monkiedude22 as a part of the xbox ambassadors program, to learn more about the xbox ambassadors checkout community.xbox.com/ambassadors and i'll see you on xbox live
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